Last Updated: 11 February 2026
Privacy Policy for Chesapeake Prime Locksmith
Chesapeake Prime Locksmith ("we," "our," or "us") is committed to protecting the privacy and security of the personal information of our customers and website visitors. This Privacy Policy describes how Chesapeake Prime Locksmith collects, uses, discloses, and protects your information when you interact with our services, whether online through our website or offline through phone calls and on-site service requests.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Chesapeake Prime Locksmith collects various types of information to provide our locksmith services effectively and efficiently. This information may include:
* Personal Identifiable Information (PII): * Contact Information: Name, email address, mailing address (including service address in Chesapeake, VA, or surrounding areas), and phone number when you fill out a contact form, request a quote, schedule a service, or communicate with us directly. * Service Details: Information about the specific locksmith service you require, such as type of lock, property details (residential, commercial, automotive), preferred service time, and any specific access instructions relevant to completing the job. * Identification Information: For certain security-sensitive locksmith services like rekeying, lock changes, or master keying at a property, Chesapeake Prime Locksmith may request proof of identification or property ownership to ensure authorized service delivery and prevent fraud. * Payment Information: When you make a payment for our services, we collect billing details. This may include credit card numbers or other financial information, which is processed securely through third-party payment processors (see Section 4). Chesapeake Prime Locksmith does not store full credit card numbers on our servers. * Communication Data: * Phone Calls: We may record phone calls to Chesapeake Prime Locksmith for quality assurance, training, and record-keeping purposes. You will be notified if a call is being recorded. * Emails and Messages: Records of any correspondence with Chesapeake Prime Locksmith via email, chat, or other messaging platforms. * Website Usage Data: * Log Data: Information that your browser sends whenever you visit our website. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. * Cookies and Tracking Technologies: As detailed in Section 5, we use cookies and similar technologies to track activity on our website and hold certain information.
2. How We Use Your Information
Chesapeake Prime Locksmith uses the collected information for various purposes, primarily to deliver our locksmith services and improve your experience:
* To Provide and Manage Services: To schedule appointments, dispatch technicians to your location in Chesapeake, VA, perform the requested locksmith services, provide accurate quotes, process transactions, and manage your service requests efficiently. * To Communicate With You: To send service confirmations, updates about your appointment, respond to inquiries, provide customer support, and send important notices regarding our services or this policy. * For Billing and Payment Processing: To process payments for locksmith services rendered and manage billing records. * To Improve Our Services: To understand how our services are used, gather feedback, troubleshoot technical issues, and enhance the quality and efficiency of Chesapeake Prime Locksmith's offerings. * For Marketing and Promotional Purposes: With your consent, we may use your contact information to send you updates, special offers, or other information about services offered by Chesapeake Prime Locksmith that may be of interest to you. You can opt-out of receiving these communications at any time. * For Security and Fraud Prevention: To verify identities, protect against fraudulent or unauthorized transactions, and ensure the security of our services and our customers. This is particularly important in the locksmith industry. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Data Protection and Security Measures
Chesapeake Prime Locksmith takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
* Secure Data Storage: Storing personal information on secure servers with restricted access. * Encryption: Using encryption technologies (such as SSL/TLS) to protect data transmitted over the internet. * Access Controls: Limiting access to personal information to authorized Chesapeake Prime Locksmith employees, contractors, and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations. * Regular Security Reviews: Periodically reviewing our security practices and updating them as necessary to adapt to new threats and technologies.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Chesapeake Prime Locksmith cannot guarantee its absolute security.
4. Third-Party Services
Chesapeake Prime Locksmith may utilize third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties include:
* Payment Processors: We use secure third-party payment gateways to handle financial transactions. These processors are compliant with industry standards for data security. Chesapeake Prime Locksmith does not store full credit card details on our own servers. * Analytics Providers: We use services like Google Analytics to collect, monitor, and analyze website usage data to understand traffic patterns and improve our website's functionality. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. * CRM and Dispatch Software: We may use customer relationship management (CRM) and service dispatch software to manage customer interactions, schedule appointments, and organize our service operations efficiently for our Chesapeake, VA-based locksmith operations. * Communication Platforms: Third-party tools may be used for email communication, texting, or phone services to facilitate customer interaction.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Chesapeake Prime Locksmith ensures that any third party with whom we share information adheres to privacy and security standards consistent with this policy.
5. Cookies and Tracking Technologies
Chesapeake Prime Locksmith's website uses "cookies" and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior.
* What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences over time. * How We Use Cookies: * Essential Cookies: Necessary for the website to function properly, enabling core functionalities like navigation and secure access. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website's design and content. * Functionality Cookies: Used to remember choices you make (like your preferred language or region) and provide enhanced, more personal features. * Your Choices Regarding Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to disable cookies, some parts of our website may not function properly.
6. Your Privacy Rights (US State Privacy Laws)
Chesapeake Prime Locksmith respects your privacy rights. Depending on your state of residence within the United States (including Virginia, where Chesapeake Prime Locksmith operates), you may have certain rights concerning your personal information under applicable privacy laws, such as the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), or other similar state laws. These rights may include:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it. * Right to Correction/Rectification: You have the right to request that Chesapeake Prime Locksmith correct inaccuracies in your personal information. * Right to Deletion/Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations). * Right to Opt-Out of Sale/Sharing: While Chesapeake Prime Locksmith does not "sell" your personal information in the traditional sense, or "share" it for cross-context behavioral advertising, you have the right to direct us not to do so if our practices were to change. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact Chesapeake Prime Locksmith using the contact details provided in Section 8. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
7. Data Retention Periods
Chesapeake Prime Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The retention period may vary depending on the type of information and the purpose for its use. For example:
* Service and Billing Information: Retained for a period required by tax and accounting laws, typically 7 years. * Communication Records: May be retained for several years to maintain a history of customer interactions and resolve disputes. * Website Usage Data: Retained for varying periods depending on the analytics service settings.
When your personal information is no longer needed for these purposes, we will securely delete or anonymize it.
8. Contact Us About Data Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by Chesapeake Prime Locksmith, please contact us:
* Email: info@chesapeakeprimelocksmith.com * Mail: Chesapeake Prime Locksmith, Great Bridge East , Chesapeake, VA 23322
We will endeavor to respond to your inquiries promptly and professionally.
9. Updates to This Privacy Policy
Chesapeake Prime Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any revisions to this Privacy Policy constitutes your acceptance of the updated terms.
